Refund policy
Return Policy
We are committed to ensuring your satisfaction with your purchase. Please review our return policy below:
Return Window
You have 10 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be in the same condition as you received it.
- It must be unworn or unused, with all original tags attached, and in its original packaging.
- A receipt or proof of purchase must be provided.
Important: Items returned without prior approval will not be accepted.
How to Start a Return
-
Contact Us:
Email us at info@noirskye.com to initiate your return request. -
Receive a Return Label:
Once your return is approved, we will provide a return shipping label along with detailed instructions. -
Ship Your Item:
Use the provided label to send back the item.
Damages and Issues
- Please inspect your order upon receipt.
- If your item is defective or damaged, or if you received the wrong item, contact us immediately at info@noirskye.com.
We will resolve the issue promptly by offering a replacement, refund, or other solutions.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
If you have questions about your specific item, feel free to reach out to us.
Exchanges
We do not currently offer exchanges.
- To replace an item, return the original for a refund and place a new order.
European Union Customers
In compliance with the EU 14-day cooling-off period, if your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days for any reason.
To qualify, items must:
- Be in the same condition as received.
- Be unworn or unused, with all original tags and packaging.
- Include proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you about the refund decision.
If approved:
- Refunds will be issued to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card company to process the refund.
If you have any questions or concerns about our return policy, please don’t hesitate to reach out at info@noirskye.com.
If more than 15 business days have passed since your refund was approved, please contact us at info@noirskye.com.
